Is your question not listed here? Email your question to our customer service: help@meet-me-there.com
Order
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Sometimes our mail ends up in your spam box. So check this first. If the mail is not here either, we may have an incorrect email address for you. Please email customer service so they can assist you further!
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If you have entered an incorrect address or want it delivered somewhere else, it is best to email our customer service. We can make an address change until the moment your order has been shipped.
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We process incoming orders within a few minutes, so it is sometimes not possible to cancel the order anymore. Email our customer service as soon as possible after placing the order, then we can see what we can do for you.
Delivery & Shipping Costs
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Our Delivery time is on average 1-2 working days, depending on stock. Delivery time may for items on sale or of the new collection are longer than average.
You will receive an email with a live tracking code as soon as your order is on its way!
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Pre-orders have an average delivery time of 2 weeks, unless otherwise stated. Includes your order Besides the pre-order, other items with a faster delivery time? Then is the delivery time of your entire order Based on the pre-order. If you want to receive the other items sooner, you'll need to order them separately from the pre-order.
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- Standard shipping within the Netherlands cost €5.99
- Service point shipping within the Netherlands cost €4.99
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For orders over €75, you will receive free shipping.
Retreat
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Yes, that's possible! You can return your order to us within 30 days of receipt. View the "return portal" page for more information.
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Report your item(s) via us return portal on the website. Returns are not possible outside the returns portal.
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It is important to read the full return instructions. If you have followed all the instructions correctly but are unable to log in, it may be that you entered a different email address than the one you used for your order, or that you entered an incorrect order number. review the data again based on your confirmation email. If it still doesn't work, You can always contact our customer service with a photo/screenshot of the error message.
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PostNL - Netherlands: €7.35
UPS - Germany/Belgium returns: €8.99
International returns within the EU: €14.99
Repayment
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Once we've received your return, you'll receive an email from us. Returns are processed within 14 business days of receipt. After this, it can take up to 14 business days for the refund to be processed. Once the refund has been processed, you'll receive an email from us. It can then take several business days for the money to appear in your account.
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A loan from Klarna is on Your own responsibility and separate from our webshop. Returns are processed within 14 business days of receipt, which cannot be expedited. Due to upcoming payment deadlines, please keep this in mind so you can send your return in time if you want us to process it before you have to refund Klarna. If your return hasn't been processed yet and you don't want to pay the invoice yet, you can request a postponement yourself at Klarna. You can also pay the uncorrected invoice in advance, then is becoming the refund amount will be credited to your account as soon as your return has been processed.
Defects & Warranty
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We thoroughly check all items, but unfortunately, sometimes an item may arrive damaged. In this case, please email us with a photo within 72 hours of receipt. We'll help you. z.s.m further. Please wait for answer from our customer service before returning the item or taking any other steps.
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We offer a 3-month warranty on all our products, starting from the date of purchase. This covers manufacturing defects, but not damage caused by improper use.
IT-Girl Loyalty Program
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Do you have a question about us? It-Girl loyalty program?
No worries, we've got you! At the bottom of the loyalty page, you'll find the FAQ with all the information you need.