Still have questions about your order, shipping, returns, or refunds?
Email us at help@meet-me-there.com 💕
We'll do our best to help you as quickly as possible!
Orders
-
First, check your spam folder. Can't find it there either? Just send us an email and we'll check whether your order went through, then resend your confirmation.
-
Did you accidentally enter the wrong delivery address? Contact our customer service team by email as soon as possible. If your order hasn't shipped yet, we can update the address for you. If the package is already on its way, we depend on the carrier and unfortunately won't be able to make any changes.
-
In some cases, cancellation is possible. As long as your order hasn't shipped yet, our customer service team can check whether it can still be cancelled. Get in touch with us as soon as possible.
Shipping & Delivery
-
Orders are usually shipped within 1-2 business days. During sale periods or when new items launch, processing may take a little longer. Once your order has shipped, you'll always receive a tracking code so you can follow your package.
-
When you add a pre-order item to your order, it affects the delivery time of your entire order. This means all items ship together as soon as the pre-order product is back in stock.
The average delivery time for a pre-order is about two weeks. The expected shipping date is always clearly listed on the product page of the pre-order item, so you know in advance when your order will ship.
Once your order has shipped, you'll automatically receive a shipping confirmation with tracking details.
-
Orders over €100 within the Netherlands ship for free.
-
- Standard shipping within the Netherlands costs €5.99
- Service point shipping within the Netherlands costs €5.49
Returns
-
Yes, you can return your order up to 30 days after receiving it, as long as the item is unworn and undamaged.
-
Register your return through our return portal. Enter your order number and the email address you used for your order, then follow the steps.
-
Yes, that's possible. You can return items from multiple orders together in one package. Just include a note with your name, email address, order number(s), and address, so our returns team can process your return quickly and correctly.
-
No, online orders can only be returned through our return portal, not in-store.
-
No, items purchased in-store can only be returned to that same store.
-
Check that you're using the correct email address and order number. Still not working? Get in touch with our customer service team, we're happy to help.
-
- Netherlands: €7.35
- Belgium & Germany: €8.99
- Other EU countries: €14.99
Refunds
-
Once we've received and processed your return, we'll refund the amount within 14 days using the same payment method.
-
You can request a payment extension from Klarna, or simply go ahead and pay. Klarna operates independently from Meet Me There, and we're not responsible for their payment terms. Once we've processed your return, the amount will be automatically adjusted or refunded.
Faulty Items & Warranty
-
Did your item arrive damaged or faulty? Email us within 72 hours of receiving it with a clear photo of the issue. We'll work together to find a suitable solution.
-
We offer a 3-month warranty on all our products, starting from the purchase date. This covers manufacturing defects, but not damage caused by misuse.
IT-Girl Loyalty Program
-
On the IT-Girl Loyalty Program page, you'll find a separate FAQ with all the details on earning points, perks, and terms.
-
When you return an item, the corresponding points are automatically deducted again.