Is your question not listed here? Email your question to our customer service: help@meet-me-there.com
Order
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If you have entered an incorrect address or would like to have it delivered somewhere else, it is best to email our customer service. We can make a change of address until your order has been shipped.
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We process incoming orders within minutes, so sometimes it's not possible to cancel an order. Please email our customer service as soon as possible after placing your order, so we can see what we can do for you.
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Soms komt onze mail terecht in je spambox. Check deze dus eerst even. Als de mail hier ook niet staat, is er bij ons wellicht een verkeerd mail adres van jou bekend. Mail even de klantenservice (help@meet-me-there.com) zodat zij je verder kunnen helpen!
Delivery & Postage costs
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Pre-orders have an average delivery time of 2 weeks, unless otherwise stated. Includes your order Besides the pre-order, other items with a faster delivery time? Then is the delivery time of your entire order Based on the pre-order. If you want to receive the other items sooner, you'll need to order them separately from the pre-order.
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Our Delivery time is on average 1-2 working days, depending on stock. Delivery time may for items on sale or of the new collection are longer than average.
You will receive an email with a live tracking code as soon as your order is on its way!
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Vanaf een bestelling van €75 krijg je gratis verzending.
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- Standaard verzending binnen Nederland kost €5,99
- Service point verzending binnen Nederland kost €4,99
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Onze klantenservice staat op maandag t/m vrijdag klaar om je te helpen met vragen.
help@meet-me-there.com
We streven er naar om binnen 3 werkdagen te antwoorden.
Retreat
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Yes, that's possible! You can return your order to us within 30 days of receipt. View the "return portal" page for more information.
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Report your item(s) via us return portal on the website. Returns are not possible outside the returns portal.
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It is important to read the full return instructions. If you have followed all the instructions correctly but are unable to log in, it may be that you entered a different email address than the one you used for your order, or that you entered an incorrect order number. review the data again based on your confirmation email. If it still doesn't work, You can always contact our customer service with a photo/screenshot of the error message.
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PostNL - Netherlands: €7.35
UPS - Germany/Belgium returns: €8.99
International returns within the EU: €14.99
Repayment
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Once we've received your return, you'll receive an email from us. Returns are processed within 14 business days of receipt. After this, it can take up to 14 business days for the refund to be processed. Once the refund has been processed, you'll receive an email from us. It can then take several business days for the money to appear in your account.
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A loan from Klarna is on Your own responsibility and separate from our webshop. Returns are processed within 14 business days of receipt, which cannot be expedited. Due to upcoming payment deadlines, please keep this in mind so you can send your return in time if you want us to process it before you have to refund Klarna. If your return hasn't been processed yet and you don't want to pay the invoice yet, you can request a postponement yourself at Klarna. You can also pay the uncorrected invoice in advance, then is becoming the refund amount will be credited to your account as soon as your return has been processed.
Defects & Warranty
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We thoroughly check all items, but unfortunately, sometimes an item may arrive damaged. In this case, please email us with a photo within 72 hours of receipt. We'll help you. z.s.m further. Please wait for answer from our customer service before returning the item or taking any other steps.
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We offer a 3-month warranty on all our products, starting from the date of purchase. This covers manufacturing defects, but not damage caused by improper use.
IT-Girl Loyalty Program
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Do you have a question about us? It-Girl loyalty program?
No worries, we've got you! At the bottom of the loyalty page, you'll find the FAQ with all the information you need.